Hello, I’ve changed the credit card for billing but the payment was’t successful.
Pease can you help me to address this issue?
Regards,
Can you send an email with your information to support@catchpoint.com so we can try to get more insight why it got declined.
Usually it is your bank that is declining it for some reason (mostly because one of their fraud rules triggered, and these rules are quite opaque). If on the first try of purchase it fails, we recommend you call your credit card to ensure they let it through. Do not try to keep charging, because it could make it worst on their side (and truly think someone stole it). On our side we have almost no ability to fix this issue, since your bank makes the decision and only you can tell them is what you desired to purchase. We can only see an error code.